End-to-end support to help customers achieve success.
We deeply understand that a sophisticated system cannot do without professional services and reliable support. Guangzhou Huiyi Intelligence not only provides cutting-edge solutions but also offers full-lifecycle services—from consulting and planning to long-term maintenance—ensuring your project is successfully implemented, operates smoothly and reliably, and continues to deliver ongoing value.
Our service system
We fully guarantee your investment return.
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Professional Consulting and Planning
Requirements Research and Solution Design: Our engineers will visit your production site in depth to understand your actual pain points and business processes, and tailor an integrated solution for you that is technically feasible and economically reasonable.
Production Line Assessment and Simulation: Conduct a specialized assessment of existing production lines and provide process flow simulations to proactively identify and address potential risks.
Compliance Consulting: Providing expert interpretations of regulatory requirements from authorities such as the National Medical Products Administration (NMPA) and the Ministry of Agriculture and Rural Affairs, ensuring that the proposed solutions are fully compliant.
Seamless delivery and implementation
Turnkey Project: We handle all hardware and software installation, debugging, and integration—your only task is to accept the deliverables and receive training on how to use them, saving you the hassle of coordinating with multiple parties.
System Integration and Data Migration: We provide integration services with your existing ERP, MES, and other systems to ensure smooth data migration and seamless business operations.
Full-Process Project Management: Equipped with a dedicated project manager who rigorously controls project schedule, quality, and budget to ensure timely and high-quality project delivery.
Comprehensive Training and Empowerment
Tiered Training: We provide hands-on operation and maintenance training tailored to different roles—such as operators, administrators, and IT personnel—until your team is fully capable of working independently.
Knowledge Transfer: We provide a comprehensive knowledge base, including detailed system manuals, operation guides, maintenance videos, and more, enabling you to truly master the system.
On-site Support: During the initial phase of project launch, we provide on-site support services to ensure a smooth system transition.
Intelligent Operations and Maintenance & Support
24/7 Remote Monitoring and Support: Our “Huisu Cloud” platform supports remote operations and maintenance, enabling proactive alerts for potential issues and offering a round-the-clock technical support hotline.
Rapid Response Mechanism: Establish an online ticketing system with a commitment to respond within 2 hours and provide a solution within 24 hours (depending on the complexity of the issue).
Regular Inspections and Maintenance: We offer proactive on-site inspections and preventive maintenance services to identify potential issues before they arise, thereby extending the lifespan of your equipment.
Continuous upgrades and optimization: The software platform offers ongoing feature updates and version upgrades, ensuring that you always use the most advanced and compliant version.
4/F, Building A1,No.10 Xicheng Zhong Street, Huangpu District, Guangzhou ,China.(510700)
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