Huiyi Smart Upgrades Its After-Sales Service System: 24/7 Response, On-Site Maintenance Within 2 Hours
Release time:2025-09-29
On July 1, 2025, Guangzhou Huiyi Intelligent Technology Co., Ltd. officially announced the upgrade of its customer after-sales service system and launched the “Smart Service” program. By establishing a team of professional engineers, optimizing service processes, and improving service guarantee mechanisms, the company will provide customers with more efficient and higher-quality after-sales services, alleviating their concerns about equipment operation and maintenance. Specifically for key industry clients such as pharmaceutical companies, the company commits to offering 24-hour, 7-day-a-week service response and on-site maintenance within two hours.
On July 1, 2025, Guangzhou Huiyi Intelligent Technology Co., Ltd. officially announced an upgrade to its customer after-sales service system and launched the “Smart Service” program. By establishing a team of professional engineers, optimizing service processes, and improving service guarantee mechanisms, the company will provide customers with more efficient and higher-quality after-sales services, alleviating their concerns about equipment operation and maintenance. Specifically for key industry clients such as pharmaceutical companies, the company pledges a 7×24-hour service response and on-site maintenance within 2 hours.
Smart coding and traceability equipment are critical components on enterprise production lines. If equipment malfunctions are not addressed promptly, they can directly impact production schedules and result in financial losses. To enhance the quality of after-sales service, Huiyi Intelligence has upgraded its service system in three key areas: First, we have assembled a team of professional security certification engineers, all of whom have more than five years of experience in equipment operation and maintenance and hold nationally recognized security engineer certifications, enabling them to expertly handle various types of equipment failures. Second, we have optimized our service response process: After customers submit service requests through multiple channels—including the 400 service hotline, the company’s WeChat official account, and the app—the system automatically assigns a dedicated engineer. Within 15 minutes, the assigned engineer will contact the customer to understand the nature of the issue and provide remote guidance. If the problem cannot be resolved remotely, we immediately dispatch the nearest available engineer to the customer’s site for on-site assistance. Third, we have introduced a free regular maintenance service, offering cooperating customers quarterly free equipment inspections and maintenance. This proactive approach helps identify potential issues before they become serious, thereby extending the service life of the equipment.
For industry clients in sectors such as pharmaceuticals and medical devices—where production continuity is of utmost importance—Huiyi Intelligence has specially launched an “Emergency Maintenance Channel,” promising to dispatch technicians to the site within 2 hours of receiving a service request, and to resolve common faults within 4 hours, thereby ensuring that enterprise production lines quickly resume operations. According to statistics, after the upgrade of its service system, Huiyi Intelligence’s average after-sales response time has been shortened by 60%, and its fault-resolution rate has risen to 99%. Customer satisfaction with after-sales service has also improved by 15 percentage points compared to the same period last year. Many customers have commented that the upgraded after-sales service gives them greater confidence in using Huiyi Intelligence’s equipment, laying a solid foundation for long-term cooperation between both parties.
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